Tracking FAQs
Frequently Asked Questions
We provide delivery milestone tracking. It may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive due to the distance and transit time of the selected service.
At times your shipment might also be delayed due to events beyond the control of e.g. COVID, weather events, or local disruptions like public holidays. In the event your shipment has not arrived within 3 business days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for missing or non-delivered items.
If your tracking information shows that your package was delivered, but you can’t find it, the delivery driver might have placed it in a safer location, please check:
- Your Mailroom/Mailbox
- Front or Back Porch
- Garage
- Any area out of potential weather hazards
- Check with others in your house that may have accepted it.
You can reschedule the delivery either by following the link received in scheduled delivery intimation email/sms or by calling the number provided in same.
You can contact the delivery person by calling the number received in out for delivery email.